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  • Hospitality Reception and Front Office(Procedures An System), 1st Edition Hospitality Reception and Front Office(Procedures An System), 1st Edition

Hospitality Reception and Front Office(Procedures An System)

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Author: Jagmohan Negi

ISBN: 9788121939928

Availability: In stock

Regular Price: Rs.250.00

Selling Price Rs.209.00

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CONTENTS

Section–I The Concept of Hospitality | Hospitality- Guest Relationship | Hospitality Ethics and Standards Reception: Front of the House | Reservations | Reception and Registration of Guest | Group Handling | Very Important Persons (VIPs.) in a Hotel | Guest Leaves the Hotel | Front Office Accounting: Billing | Credit Limits for Customers | Settlement of Bill | Night Audit | Front Office Reports & Statistics | Salesmanship and selling techniques | Staffing | Telecommunication-Telephone Department | Front Office Tools & Equipment

Section–II Conversational Skills: Some English, French, German and Hindi Communicational skills | Conversation Between a Guest/Tourist and a Hospitality | Conversational Skills | Some Key Words—English, French, German and Hindi | Multilingual Vocabulary

Additional Information

ISBN 9788121939928
Author Jagmohan Negi
Binding Paperback
Shipping Days Ships in 7-8 Days
Language English
Edition 1st Edition
Publisher S. Chand Publishing
Image Gallery N/A

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